Product Designer

London, United Kingdom | Product | Full-time | Partially remote


Trail is changing the way hospitality is run.

From independent coffee shops to massive pub chains, to some of your favourite spots like Honest Burger, wagamama and Black Sheep. We're building tools to simplify the daily jobs busy teams do each day. And we need your help ✊

6 years ago, our competitive advantage was timing - we were designing a new category. Now, it’s social proof and a tightly focused, well designed product.
B2B Sales drove growth, but then came 2020. Our customers stuck with us but the landscape had clearly changed.
The last year was spent updating the product to full self-service, opening new markets and whole new opportunities for product-led growth. And we’re just getting started.
We’re now looking for a Product Designer to help us simplify the working day.

How we work

Trail has always been remote-first. There’s an optional London office where all 20 of us gathered every 2 weeks (and aim to continue in the spring).
There are 3 teams - Product, Growth and Customers. Product consists of 6 full-stack Engineers, a Product Manager and the Product Design Director.
We’re constantly reviewing and improving our product process, but broadly we
  • Work in 6 week cycles in teams of 2-3 engineers & 1 product lead - either PM or Design
  • Meet regularly with the Growth & Customers teams
  • Stay close to customers with a Support rota and site visits
  • Run on remote, collaborative tooling - Slack, Figma, Coda, Github

What you’ll be doing

Trail is known in Hospitality for its world-class UX and beautiful UI. Your first responsibility is to evolve the design system, crafting screens and components that are usable and functional. Nothing is off-limits - we want you to own the experience.
Next, you’ll be pairing with Product Managers and Engineers to solve user problems and design new features. You’ll interrogate requirements, sketch user flows and design pixel-perfect UI, steering the solution all the way from inception into users’ hands.

A bit about you

  • A degree or equivalent practical experience
  • 2+ years at a tech company in a related role shipping product
  • Clear passion & intuition for product, specifically awesome UI
  • A proven builder & problem-solver who’s comfortable with engineers
  • Ability to work respectfully & constructively with diverse teams
  • Live within a realistic timezone for UK working hours


  • £40k - £55k salary depending on experience
  • Minimum 33 days holiday
  • Flexible hours and remote working
  • Paid travel to and from the office
  • Macbook Pro
  • Employee R&D time
  • A great working culture, trips abroad and work outings
Trail is committed to creating a diverse and inclusive environment - we celebrate the individuals that make us, us. We welcome people of all backgrounds to apply who are also passionate about making everyday work better.